Terms and conditions of use
Last updated: 11 May 2025
Definitions
“Company”, “We”, “Our”, and “Us” refer to Bankside Communications Limited, trading as Trauma-Informed Content Consulting, a limited company registered in England and Wales with company number 14193570, located at Pearce & Co, Ground Floor, 11 Pierrepont Street, Bath, England, BA1 1LA.
“Customer”, “You”, and “Your” refer to the person or organisation who purchases a service from the Company via Our website.
“User” refers to any person who accesses the Company’s website or any related domains.
“Services” refers to coaching, training (in-person training, online live training), writing, and public speaking, as provided by the Company.
Notice
These Terms and Conditions of Use are legally binding. It is the Customer’s responsibility to read these Terms carefully before purchasing, using, or accessing any of the Company’s services.
Use of our services
By accessing Our website and purchasing services, You agree to these Terms in full. If You do not agree with any part of these Terms, You should not use Our website or purchase Our services.
Payment and currency
Payments are processed in GBP for UK-based activities and Euro for EU-based activities. All prices displayed on Our website are exclusive of VAT where applicable.
The Company’s VAT registration number is 423533617.
Intellectual property
All images, text, designs, graphics, trademarks, and service marks on Our website are owned by or licensed to the Company. Users and Customers are not permitted to reproduce, distribute, or modify any content without prior written consent.
Images
In accordance with the European Union’s Artificial Intelligence Act (EU AI Act) and equivalent UK legislation, We declare that Our website features both real photographs and AI-generated images. AI-generated images are used for illustration purposes and are not intended to mislead but to provide a consistent and recognisable visual representation of Our Services.
Limitation of liability
We strive to provide high-quality services but do not guarantee specific outcomes. We are not liable for any direct or indirect loss, damage, or issues arising from reliance on Our services.
Governing law
These Terms are governed by English law and any disputes must be addressed in the English courts.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We store the personal information provided by users who register on our website (if any) in their user profiles. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Changes to terms
We reserve the right to update these Terms. Continued use of Our website or services after changes are published constitutes acceptance of the new Terms.
For any queries, please contact adrie@traumainformedcontent.com.
