Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international…
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI…
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the…
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
Analyse the contradictions in the WEF Future of Jobs report where employers simultaneously predict AI transformation whilst expecting humans to show more creativity and resilience – all for…
