Death, deadlines and bureaucratic ignorance: How Companies House still gets trauma-informed content so utterly wrong
Government emails from Companies House often lack trauma-informed content and empathy, compounding the distress of bereavement or crisis. Content expert Adrie van der Luijt examines the damaging effects of trauma-ignorant messaging and offers practical steps for a more humane, trauma-informed approach to official communications.
Micro trauma and content design: how everyday stress affects your users’ ability to understand
Micro trauma—the accumulated effect of everyday stressors—significantly impairs users’ ability to process information effectively. Learn how trauma-informed content design principles can create more accessible digital experiences that accommodate cognitive limitations caused by stress, anxiety and distraction, helping vulnerable users complete critical tasks when they need support most.
Creating Rembrandt Editor: my journey towards trauma-informed digital accessibility
Discover Rembrandt Editor, an innovative tool for creating trauma-informed content that goes beyond basic accessibility. Learn how this free AI assistant helps content designers identify potentially harmful language patterns to create safer digital experiences for vulnerable users.
Digital identity for all? The GOV.UK One Login local government dilemma
Government’s plan to extend GOV.UK One Login to council services risks creating new digital barriers for vulnerable residents. Learn how proportionate verification could make local government services more accessible.
Trauma-informed content: what I’ve learned from the frontlines
Drawing from three decades crafting content for vulnerable audiences, Adrie van der Luijt shares hard-won wisdom on creating trauma-informed content that genuinely works. Beyond academic theory, this practical guide reveals what actually helps people process information during their most difficult moments, based on real projects for the Metropolitan Police Service, Cancer Research UK and Universal Credit.
‘Considerate Content’ by Rebekah Barry: a review
A review of Rebekah Barry’s “Considerate Content” by a trauma-informed, vulnerability-aware veterian, exploring accessible digital design through the lens of trauma-informed content creation for vulnerable audiences.
AI grief support: a help or a hindrance?
Explore the ethical complexities of AI grief support tools from a trauma-informed design perspective. Learn why technology might bridge gaps in care while recognising the irreplaceable value of human connection in healing from loss.
Mental models in complex services: beyond reflect or rebut
Explore how mental models in content design must account for vulnerability, trauma and cognitive impairment to create truly accessible services that work for all users, including those in crisis.
AI content strategy: what content strategists can learn from journalism’s AI crisis
Journalism’s crisis of AI-generated fake experts and fabricated sources offers urgent lessons for content strategists. Learn how to protect content integrity while embracing AI’s potential without falling victim to its most dangerous pitfalls.
Rethinking AI implementation strategy: user needs first, technology second – lessons from the frontlines
Discover proven AI implementation strategy approaches that deliver genuine business value by focusing on user needs. Learn why most AI implementation strategies fail and how to develop a successful AI implementation roadmap that solves real problems.
