After delivering a keynote on trauma-informed content design and reflecting on government’s AI ambitions for grant management, I’m troubled by the gap between efficiency promises and vulnerability realities.…
Tony Blair says AI in public services will revolutionise government. But Adrie van der Luijt has heard it all before and warns that without investment in people, tools…
The Public Design Evidence Review sets out to define the future of design in public services, but leaves out the emotional and psychological realities of its users. In…
Vulnerability and trauma-informed approaches, the full text of Senior Content Designer and Strategist Adrie van der Luijt’s talk for the Money Advice Trust’s Vulnerabity Academy to senior executives…
A pragmatic look at absolutist views on AI ethics and why transparency and accountability, not moral panic, should shape content design today.
Somerset Council has axed FixMyStreet. But this shift to in-house reporting is a digital misstep that echoes past failures in local government services.
