Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international…
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI…
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
As AI reshapes our digital landscape, who’s being left behind? A government digital standards pioneer examines the accessibility gaps in current AI systems and provides practical guidance for…
Trauma-informed content can be produced with the help of AI tools without risking secondary trauma to the content designer or content strategist.
