Explore the ethical complexities of AI grief support tools from a trauma-informed design perspective. Learn why technology might bridge gaps in care while recognising the irreplaceable value of…
Explore how mental models in content design must account for vulnerability, trauma and cognitive impairment to create truly accessible services that work for all users, including those in…
Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international…
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI…
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the…
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
