After delivering a keynote on trauma-informed content design and reflecting on government’s AI ambitions for grant management, I’m troubled by the gap between efficiency promises and vulnerability realities.…
Tony Blair says AI in public services will revolutionise government. But Adrie van der Luijt has heard it all before and warns that without investment in people, tools…
The Public Design Evidence Review sets out to define the future of design in public services, but leaves out the emotional and psychological realities of its users. In…
Vulnerability and trauma-informed approaches, the full text of Senior Content Designer and Strategist Adrie van der Luijt’s talk for the Money Advice Trust’s Vulnerabity Academy to senior executives…
Explore the powerful impact of meaningful content through personal reflections on trauma-informed design and local heritage research. Learn how one piece of feedback can shape the purpose and…
Five years after the pandemic began, the psychological toll of lockdown is still affecting how people interact with digital public services. This article explains why trauma-informed content design…
