Government emails from Companies House often lack trauma-informed content and empathy, compounding the distress of bereavement or crisis. Content expert Adrie van der Luijt examines the damaging effects…
Explore how AI used in public services may disproportionately harm vulnerable users, highlighting real-world risks of AI fails and outlining essential steps for safer, more inclusive AI deployment.
How trauma-aware content strategy and trauma-informed content design frameworks help users overwhelmed by everyday stress. Not just crisis content—this is clarity with care.
Discover how strategic timing in content design affects user trust, cognitive load and accessibility. Learn when to slow down interfaces to improve credibility and when urgency messaging backfires.
Discover how trauma-informed communication in rejection emails can protect candidates’ mental health while acknowledging the realities of modern hiring processes in today’s challenging job market.
Micro trauma—the accumulated effect of everyday stressors—significantly impairs users’ ability to process information effectively. Learn how trauma-informed content design principles can create more accessible digital experiences that accommodate…
