Terms of service — Trauma-Informed Content Consulting
Last updated: 29 July 2026
These terms cover the Trauma-Informed Content Consulting website at traumainformedcontent.com and our consultancy services. By using this website you agree to them.
They’re written to be readable. They’re still legally binding.
Rembrandt Editor has its own terms. If you’re using the review tool at rembrandteditor.com, see those terms instead.
1. Who we are
Trauma-Informed Content Consulting is a trading name of Bankside Communications Limited (“we”, “us”, “our”), a limited company registered in England and Wales, company number 14193570, registered office Pearce & Co, Ground Floor, 11 Pierrepont Street, Bath, England, BA1 1LA.
In these terms, “you” means the person using this website or engaging our services.
2. What we do
Trauma-Informed Content Consulting is a content design practice. We work with vulnerability teams, content teams and service teams in government, financial services, healthcare and the wider public sector to make content usable by people at reduced cognitive capacity.
Our work includes content review and rewriting, content strategy, framework and standards advice, training and workshops, speaking, and the design and delivery of trauma-informed content approaches.
We work against named frameworks, including FCA Consumer Duty, ISO 22458, GDS content standards, WCAG 2.2 AA, the European Accessibility Act and EN 301 549.
3. What we are not
This matters, so read it carefully.
We are not:
- A law firm. Nothing we produce is legal advice. That we reference regulations does not make our reading of them a legal interpretation. Where a question turns on the meaning of a regulation, take legal advice.
- A compliance auditor or certification body. We identify plausible concerns a careful reader might raise. We do not certify that content meets a standard, and we cannot give you assurance a regulator will accept in place of your own compliance function.
- A substitute for testing content with the people it’s for. Particularly for content reaching people in difficulty, lived-experience and living-experience testing remains essential.
- Able to guarantee outcomes. Our advice reflects professional judgement built over four decades in government, regulated and trauma-informed content work. Judgement is not certainty, and we make no warranty that any recommendation is correct or complete for your circumstances.
You agree not to rely on our output as the sole basis for a decision with legal, regulatory, safety or material commercial consequences.
4. This website
You may use this website for lawful purposes only. You must not interfere with it, attempt to overload it, attempt to gain unauthorised access, or use automated tools to harvest its content.
The content of this website — articles, frameworks, methods, terminology and design — is our intellectual property or our licensors’. You may read it, quote it briefly with attribution, and link to it. You may not reproduce substantial parts, republish it, or use it to develop, train, evaluate or benchmark AI products or competing services.
Enquiries. If you contact us through the website, by email or by phone, we’ll use your details to respond and to keep a record of the enquiry. See our privacy policy.
Mailing list. If you subscribe, you consent to occasional emails about our work. Every email carries an unsubscribe link.
Events and speaking. Details on this website are indicative and may change.
5. Consultancy engagements
Consultancy work is governed by a separate written engagement — a proposal, statement of work, contract or purchase order — agreed before work begins. That document sets out scope, deliverables, timescales, fees, payment terms and any additional conditions.
Where an engagement document and these terms differ, the engagement document takes precedence.
Unless the engagement document says otherwise:
- Fees are quoted exclusive of VAT, which is added at the applicable rate.
- Invoices are payable within 30 days. Late payment carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
- Expenses — travel, accommodation and materials — are charged at cost with prior agreement.
- Cancellation or postponement of booked delivery dates within 10 working days may be charged at up to 50% of the fee for those days; within 5 working days, up to 100%. Time held is time that can’t be resold.
- Intellectual property in deliverables transfers to you on payment in full. We retain ownership of our underlying methods, frameworks, templates and know-how, and may reuse them.
- Confidentiality is mutual and survives the engagement.
- Attribution. We may name you as a client and describe the nature of the work in general terms unless the engagement document says otherwise. We will not disclose confidential detail, and we’ll seek your approval before publishing anything specific.
6. Material you give us
You keep all rights in material you provide for an engagement — draft content, research, internal documents, brand assets.
You grant us a licence to use it for the purposes of the engagement. We won’t use it for anything else, share it beyond what the engagement requires, or use it to train AI models.
Where material contains personal data — real customer letters, claimant correspondence, research transcripts, case notes — you are the controller and we are your processor. Our consultancy data processing agreement applies. Wherever the work doesn’t depend on identifying details, we’ll ask you to redact them first, and we’d encourage you to do so unprompted.
You confirm you have the right to give us the material and to have it processed as the engagement requires.
7. Use of AI in our work
We use AI tools, including Rembrandt Editor, as part of our practice. Where an engagement involves putting your material through an AI tool, we’ll tell you which, and you can decline.
AI-assisted analysis is always reviewed by a person before it reaches you. We take professional responsibility for what we deliver regardless of what tools produced it.
8. Liability
To the maximum extent permitted by law, our total liability arising from your use of this website, or from an engagement, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of:
- £1,000, or
- The total fees paid under the relevant engagement in the 12 months before the event giving rise to the liability
We will not be liable for loss of profits, revenue, business or anticipated savings; loss of goodwill or reputation; loss of data; or consequential, indirect or special losses.
A different limit may be agreed in an engagement document, and where one is, it takes precedence.
Nothing here excludes or limits liability that cannot be excluded under UK law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
9. Indemnity
If you engage us in connection with your trade, profession or organisation, you agree to indemnify us against claims, losses, damages and costs, including reasonable legal fees, arising from material you gave us that you didn’t have the right to give us, or from your breach of any applicable law.
10. Changes to these terms
We may update these terms. Changes take effect when published here, with the date at the top updated. Changes don’t affect an engagement already underway; that continues under the terms agreed when it started.
11. Other terms
Assignment. You can’t transfer your rights under these terms. We can transfer ours, including on a business sale or restructuring.
No waiver. Not enforcing a right immediately doesn’t waive it.
Severability. If part of these terms is unenforceable, the rest continues to apply.
Third parties. No one other than you and us has rights under these terms. The Contracts (Rights of Third Parties) Act 1999 doesn’t apply.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, provided it tells the other promptly and works to minimise the effect.
12. Governing law
These terms are governed by the laws of England and Wales. Disputes will be settled in the courts of England and Wales.
13. Contact
General: info@traumainformedcontent.com
Legal: legal@banksidecommunications.com
Data protection: privacy@traumainformedcontent.com
Post: Bankside Communications Limited, Pearce & Co, Ground Floor, 11 Pierrepont Street, Bath, England, BA1 1LA
London: 107 Bankside Lofts, 65 Hopton Street, London SE1 9JL
For complaints about how we handle personal data you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.